Finnish-Speaking Online Chat Moderator
We usually respond within three days
We are looking for a Finnish-speaking Online Chat Moderator, who will be joining our team and moderating the live stream chat for Spinz. The role will be reporting directly to the Streaming Team Leader. This is a great opportunity for anyone who is starting their career in customer support and wants to step into the iGaming industry.
A taste of what you will be doing
- Taking full ownership of the Live Stream chat for the new brand, Spinz.
- Be able to direct end-users to customer support when faced with a support query.
- Quick decision-making when inappropriate behaviour is spotted, such as spamming, trolling, harassment, addiction, and any other threatening situations observed.
- This position is ideal for anyone who is starting their career in customer support and wants to step into the iGaming industry.
What we are looking for
- Excellent written Finnish and English language skills
- Basic knowledge of how to use chats.
- Sound judgment.
- Ability to keep calm and remain level-headed in tense situations.
- Have basic understanding on Responsible Gaming.
- Willing to work shifts, including night shifts.
- Basic knowledge of online casino games being played would be considered an asset.
What we offer:
- Professional development allowance
- Fitness allowance
- International Health Insurance
- Dynamic working environment
This position is based on an 8 hour shift basis, including night shifts.
- Department
- Revenue & Operations
- Role
- Online-Chat Moderator
- Locations
- Malta
- Employment type
- Full-time
Our benefits
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Rootz workouts 🚴
To push our team members further and encourage them on their health journey, we've launched a brand new initiative - Rootz Workouts.
We allow our team to train using three hours out of the 40-hour work week. Not only will this help with their personal health and fitness goals, but it'll help the mind to be more focused, leading to increased work performance and productivity. -
Fitness Allowance 🏋️
In addition to Rootz workouts, we offer a yearly fitness allowance to our employees.
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Professional Development Allowance 📚
The professional development contribution can be used for any type of courses that will benefit your professional development.
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Healthy Minds 🧠
In cooperation with Richmond Foundation in Malta, Rootz offers free counselling sessions to all employees.
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Private Health Insurance 🩺
All our employees are covered by a private health insurance.
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Refer a friend 🧑💻
Let's recruit together to find your next colleague! 🤩 Our employees are eligible in receiving a referral bonus.
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Team building events 🙌
We love getting together. Both team and company wide team building events are organized multiple times a year.
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Dog friendly office 🐶
Our furry friends are also welcome at Rootz offices!
Our culture
Our fundamental belief is that of employing genuine people that are able to collaborate efficiently with other teams, striving towards a common goal, celebrating differences, eliminating barriers, valuing ideas with respect and most importantly building trust with the rest of their colleagues!
About Rootz
Rootz was formed in 2018 with an all-star crew of experienced iGaming professionals. With a heavy focus on innovative and efficient programming, lean but powerful graphics, and rich content, Rootz has built a platform that delivers the very best in online gaming management.
Rootz is built on a philosophy of quality over quantity. Where iGaming operations of the past have thrown personnel at every obstacle, Rootz employs automation to eliminate company redundancies. Staying lean and mission-focused, Rootz has opted to tackle iGaming with the most competent professionals, state-of-the-art systems and programming, and a keen focus on the trends and challenges of the future.
Finnish-Speaking Online Chat Moderator
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