German-speaking Responsible Gaming Officer
We usually respond within three days
Our team is growing! We are looking for a German-speaking Responsible Gaming Officer to join our vibrant team, who will be responsible for safeguarding our players and the business operations. The role will report directly to the Responsible Gaming Team Leader.
What will I be doing?
- Serving as the main point of contact for RG-related queries.
- Handling of RG cases and internal RG communication channels.
- Monitoring player activity and proactively interacting with players.
- Communicating with at-risk players through email and phone.
- Responsible for direct communication lines
- Compiling RG profiles on player accounts.
- Follow-up of player activity after RG interactions have been made.
- Creating and improving company RG routines.
- Responsible for market-specific tasks
The type of Profile we are looking for
- 1+ years of working within iGaming (preferably with experience in Responsible Gaming or Customer Service).
- Proficiency in German and English languages.
- Full professional proficiency in spoken and written English.
- Compassionate personality.
- A keen eye for detail and the ability to look at data objectively.
- Excellent communication skills.
Starting date: As soon as we find the right candidate!
- Department
- Revenue & Operations
- Role
- Responsible Gaming Officer
- Locations
- Malta
- Employment type
- Full-time
Our benefits
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Rootz workouts 🚴
To push our team members further and encourage them on their health journey, we've launched a brand new initiative - Rootz Workouts.
We allow our team to train using three hours out of the 40-hour work week. Not only will this help with their personal health and fitness goals, but it'll help the mind to be more focused, leading to increased work performance and productivity. -
Fitness Allowance 🏋️
In addition to Rootz workouts, we offer a yearly fitness allowance to our employees.
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Professional Development Allowance 📚
The professional development contribution can be used for any type of courses that will benefit your professional development.
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Healthy Minds 🧠
In cooperation with Richmond Foundation in Malta, Rootz offers free counselling sessions to all employees.
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Private Health Insurance 🩺
All our employees are covered by a private health insurance.
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Refer a friend 🧑💻
Let's recruit together to find your next colleague! 🤩 Our employees are eligible in receiving a referral bonus.
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Team building events 🙌
We love getting together. Both team and company wide team building events are organized multiple times a year.
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Dog friendly office 🐶
Our furry friends are also welcome at Rootz offices!
Our culture
Our fundamental belief is that of employing genuine people that are able to collaborate efficiently with other teams, striving towards a common goal, celebrating differences, eliminating barriers, valuing ideas with respect and most importantly building trust with the rest of their colleagues!
About Rootz
Rootz was formed in 2018 with an all-star crew of experienced iGaming professionals. With a heavy focus on innovative and efficient programming, lean but powerful graphics, and rich content, Rootz has built a platform that delivers the very best in online gaming management.
Rootz is built on a philosophy of quality over quantity. Where iGaming operations of the past have thrown personnel at every obstacle, Rootz employs automation to eliminate company redundancies. Staying lean and mission-focused, Rootz has opted to tackle iGaming with the most competent professionals, state-of-the-art systems and programming, and a keen focus on the trends and challenges of the future.
German-speaking Responsible Gaming Officer
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